Allegion (“Company” or “Seller”) warrants its products to be free from defects in material and workmanship for the periods stated from the date of purchase. The Company will, at its option, repair or replace any products which in the opinion of the Company are found to be defective, provided said products are returned to Allegion, freight prepaid. The Company reserves the right to inspect the installation of defective products before any removal and return of any such products.
This warranty excludes deterioration of decorative finishes, unless those finishes are specifically listed in the product warranty.
Additional exclusions or conditions applicable to the warranty are as follows:
1. The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
(a) failure on the part of the Buyer to properly install or maintain any Goods; or
(b) failure on the part of the Buyer to follow any instructions or guidelines provided by the Seller; or
(c) any use of any Goods otherwise than for any application specified on a quote or order form accepted by Seller; or
(d) the continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
(e) fair wear and tear, or any accident or act of God.
2. The warranty shall cease and the Seller shall thereafter in no circumstances be liable under the terms of the warranty if the Goods are repaired, altered or overhauled without the Seller’s consent.
3. In respect of all claims the Seller shall not be liable to compensate the Buyer for any delay in either replacing or repairing the Goods or in properly assessing the Buyer’s claim.
For Goods not manufactured by the Seller, the warranty shall be the current warranty provided by the manufacturer of Goods, if any, and to the extent that such warranty can be transferred by Seller to Buyer.
No other warranties, express or implied, are made with respect to the products or services including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
This warranty does not exclude, restrict or modify any statutory rights.
Allegion shall in no event be liable for any incidental or consequential damages for breach of any warranty.
We understand that achieving a consistent aesthetic across door hardware, and other fixtures is highly desirable, particularly with popular PVD (Physical Vapour Deposition) colours such as Satin Antique Bronze (SABZ), Graphite (G), and Satin Gold (SG).
While these finish names are commonly used across various industries, achieving an exact colour match between products from different manufacturers is often not possible. Unlike paint colours, there is no universal industry standard for PVD finishes.
If you are trying to match Allegion door hardware to fixtures from other manufacturers, please note that colour and texture variations will occur due to several factors:
Proprietary processes: Each manufacturer uses its own unique coating formulations, production methods, and surface preparation techniques.
Base materials: Door hardware and tapware are often manufactured from different substrate materials, which absorb and reflect finishes differently.
Surface preparation: Different brushing, polishing, or texturing processes applied before the PVD coating will result in noticeable differences in tone and reflectivity.
Environmental lighting: Natural and artificial lighting conditions can significantly alter how a finish is perceived once installed.
Recommendations & Warranty Notice
When specifying products for your project, PVD finishes from different suppliers should be considered complementary rather than perfectly matched. We highly recommend reviewing physical samples before final specification, particularly for projects where visual consistency is critical.
Please note that slight colour, tone, and texture variations between Allegion door hardware and products from other manufacturers are an inherent characteristic of the manufacturing process and are not considered a product defect under the Allegion warranty.
Need assistance with your specification?
Our architectural sales team is here to help.
Contact us today at nzschedules@allegion.com to request physical finish samples and get expert advice on coordinating hardware for your next project.
With 30+ brands sold in over 120 countries across the globe, we specialise in doorway and access security.
